WHO WE ARE
Hi, my name is Frank Thompson and I am the Casino Manager at Grand Mondial. I just want to take a moment and tell you a little about our operation.
Grand Mondial is a world-class casino that launched in July 2006.
While we are a new online casino, our management team is made up of seasoned online and land-based casino veterans with more than 35 years combined experience! Besides, it is not the age of the casino that’s important, it’s the quality of the service you receive and the relationships we have with our customers.
In essence – we are proud to offer one of the largest online casinos in the world with over 250 games. Our mission is to redefine, build, and grow an unparalleled world-class casino experience – nothing short of exceeding your expectations.
Why should you choose us when we look like just yet another online casino…?
Grand Mondial is committed to providing world-class gambling with the most exciting casino games and customer service available. Our management team searched the casinos of Las Vegas, Atlantic City, and Mondial to bring you the best casino entertainment in the world.
In this effort, we have 5 core customer service beliefs which make YOU the center of our universe.
1) Casino Action
2) Huge Wins
3) Service Hospitality
4) Unbreakable Trust
5) Security and Privacy
Casino Action
With over 35 years of industry leading knowledge, we have assembled the largest selection of casino slots and games with over 250 unique gaming products – and only a click away. Grand Mondial provides the most innovative monthly promotions around so your casino action lasts longer and takes you to new highs.
Huge Wins
Our casino is powered by the most trusted online games provider in the world: Microgaming. What does this mean for you? This means you have a shot at record breaker online progressive jackpots. That’s right, Microgaming progressive games hold the world record for the largest and most frequent jackpots ever, therefore our games have given away more progressive jackpots than any other online company. We bring these record sized jackpots directly to you, so come find out why Grand Mondial is known for Big Wins, More Action!
Service Hospitality
Providing the best customer service starts with listening. Our casino support agents can be reached 24/7/365 through a number of convenient methods: Toll-free numbers, Instant Live Chat, and super-quick email response allow us to provide the comfort of having help whenever you need us! Our goal is to build personal relationships with our customers and treat you like one of the family. Our service philosophy is supported with our G3 Rewards Club and cashback rewards – conveniently available at your fingertips.
Unbreakable Trust
Grand Mondial Casino is licensed by the Kahnawake Gaming Commission of the Mohawk Territory of Kahnawake, Canada. We operate our casino under Kahnawake guidelines having passed an in-depth investigation of our management team and financial stability.
Our casino is reviewed monthly by independent auditors and we publish the payout percentages of our games on our website. We encourage our players to view these reviews at any time.
Security and Privacy
Show you the money! We hear you loud and clear, so we make sure your purchases and cash-in hassle free. We offer a variety of convenient deposit options and your financial integrity is never compromised. We use the latest and most effective 128-bit SSL encryption software available to ensure your privacy and safety. Your personal details are always under our protection and will never be sold.
Remember that when you play at Grand Mondial Casino, you can expect…
Big Wins, More Action!
Casino Manager
GRAND MONDIAL PROMISE
 From the senior management team and all the staff at Grand Mondial, we promise:
Top Service from the Top Team:
Our management team has over 35 years of experience in servicing casino customers and operating the some of the most well known land-based and online casinos in the world.
- Our focus starts and ends with YOU, the customer
- We strive to provide the best services, games, promotions and overall casino experience possible.
That noise you hear in the background is us cheering for you!
Fast Cash-ins:
We know that one of the most exciting aspects of the gaming experience is hitting the big win! The last thing we want to do is destroy that winning feeling with a slow cash-in, so our team is committed to processing your winnings fast.
The Best Games:
In order to give you the best games available on the net, we have partnered with Microgaming, a world leader in casino game software. Our offering includes over 250 of the top casino slots and games.
Fair Play:
Our payouts are reviewed monthly by an independent auditor and we publish the results of their findings on our site. That’s right; we tell you how loose our games are! And boy, are they loose…
Players can check their wagering and gaming history using Playcheck and their banking transactions using Cashcheck. These unique features are built into our award winning software, so you can conveniently monitor your gaming experience.
To Listen:
Providing you the best gaming experience starts by listening to your feedback – positive or negative. Please send us your thoughts and let us know how we are living up to our promises. We want to make sure our service exceeds your expectations, and your experience at Grand Mondial keeps on getting better.
Email us at feedback@grandmondialsupport.com , or call us toll free. We are here for you all day and night, every day of the year
...we promise.
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